Senior Manager, People Technology

What you’ll own

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• Platform operations: day-to-day support, release management, and change control for Workday HCM, ServiceNow HRSD, Ashby, and their integrations, including vendor releases from impact analysis through stabilization.

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• Trust and compliance: data integrity, system security, and audit readiness across all People systems (SOX, GDPR, privacy).

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• Service excellence: operational SLAs and incident, problem, and request management that the business can count on.

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• AI-driven automation: ticket deflection, proactive data-hygiene monitoring, automated regression testing, and faster release cycles.

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• AI in production: operationalize, maintain, and support AI products and skills, developing robust runbooks, monitoring, and support structures once they go live.

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• Roadmap influence: turn operational friction into prioritized requirements, and co-own the People Tech and AI roadmap with the PMO.

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• Vendors: manage vendor and implementation-partner relationships for Workday, ServiceNow, Ashby, and connected SaaS tools including performance, escalations, contract management, and roadmap alignment.

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• Team leadership: lead, develop, and mentor a high-performing team of People Systems Analysts and Integration Engineers.

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What you bring

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• 10+ years in HRIS or HR technology, including hands-on configuration, integration, and delivery experience.

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• 4+ years of people management experience leading HRIS, systems, or integration teams.

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• Deep Workday expertise (Security, Business Processes, Reporting/RaaS), including supporting a global implementation, plus a strong grasp of middleware and integration platforms.

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• Hands-on experience with core HR systems beyond Workday, such as ServiceNow HRSD and Ashby.

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• A strong operating discipline: release management, change control, incident and problem management, SLA ownership, SOX and privacy controls.

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• Real experience applying AI or GenAI to HR operations, such as ticket deflection, data-quality monitoring, or test and release automation.

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• Proven ability to influence leaders and prioritize against operational realities.

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• Excellent communication skills and a customer service mindset in supporting the business.

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Salary and benefits

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• The estimated base salary range for this role is $186,000 - $243,600.
• Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan.

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The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

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This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.