Legal Operations Manager, IP

Law Firm

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Position: Legal Support Manager, Prosecution

Location: Chicago, IL  

Salary: $140,000 - $170,000

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The Legal Support Manager position is responsible for ensuring sufficient support for attorneys, managing team assignments, conducting annual reviews for prosecution legal administrative staff, managing workloads, and handling other administrative duties as needed.

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Responsibilities:

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• Oversee and lead legal administrative support staff, ensuring smooth daily operations and high-quality service delivery.
• Conduct annual performance reviews for legal administrative support staff and provide ongoing, constructive feedback to champion professional development.
• Manage the pairing of attorneys with legal administrative assistants and assign team assistants to practice teams based on need, workload, and expertise.  
• Monitor administrative staffing needs and adjust coverage as priorities shift—keeping business continuity front and center.
• Lead onboarding and training efforts for legal administrative assistants to ensure successful integration and readiness.
• Monitor workload distribution and proactively rebalance support assignments to reduce unnecessary overtime. Identify patterns, streamline workflows, and implement time management strategies that drive down LAA overtime hours while maintaining service excellence.
• Partner with attorneys, legal professionals and department heads to ensure adequate and proactive support coverage across all areas.

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Required

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• 5+ years of demonstrated experience in a law firm setting
• Bachelor’s degree in Business Administration or a related field
• Prior experience as a legal secretary, administrative assistant, practice coordinator or in a similar capacity
• Familiarity with USPTO and WIPO procedures
• Prior experience working with legal technology and third-party trademark docketing/reporting tools